AHP is open and we are working to ensure all borrower and investor questions and concerns are answered as quickly as possible. With the current constraints on resources, our response and hold times may be longer than normal. We appreciate your patience during this challenging time. We hope that all in the AHP community are safe and taking care of their families during this crisis. AHP is here to help

AHP Servicing LLC Privacy Policy

AHP Servicing LLC is committed to maintaining the privacy of personal information collected on the Internet. This privacy policy discloses the personal information gathering and disseminating practices of AHP Servicing LLC in connection with the use of this web site. This policy statement does not address the collection or dissemination of personal information through other sources. Please read the following information carefully to understand our views and practices regarding the collection, use, and dissemination of your personal data. Use of this web site constitutes consent to AHP Servicing LLC’s collection and use of personal data as outlined herein.

Collection of Personal Information from Site Users

Generally, our web site can be visited without revealing any information about yourself. There are times, however, when we ask for personally identifiable information from you, such as your name, company, email address, phone number, and address. We request this personal information in order to generally correspond with you, to provide you with a subscription to a newsletter or publication, to notify you about events, or to otherwise respond to your request. Where applicable, our website will differentiate between personal data fields that are optional and those that are mandatory to obtain the requested information.

AHP Servicing LLC may collect and/or track (a) the home server domain names, email addresses, type of computer, and type of web browser of users to the web site, (b) the email addresses of users that communicate with AHP Servicing LLC or the web site via email, (c) information knowingly provided by the user in online forms, registration forms, surveys, etc. (including name, address, email and other personal profile data), and (d) aggregate and user-specific information on which pages users access.

AHP Servicing LLC may place Internet “cookies” on users’ hard drives. Internet cookies can save data about individual users, such as the user’s name, password, user-name, screen preferences, the pages of a web site viewed by the user, and the advertisements viewed or clicked by the user. When the user revisits the web site, AHP Servicing LLC may recognize the visitor by the Internet cookie and customize the user’s experience accordingly. Users may decline Internet cookies, if any, by using the appropriate feature of their web client software, if available. However, declining to use cookies may impede the ability of the web site to function properly.

In addition, AHP Servicing LLC may place other tracking technologies such as pixels, end-user website activity, IP addresses.

AHP Servicing LLC may also collect hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising.

When visitors come to www.AHPServicing.com, third parties (such as AdRoll) may place cookies on their browsers for targeted advertising purposes.

When a user performs a search within the web site, AHP Servicing LLC may record information identifying the user or linking the user to the search performed. AHP Servicing LLC may also record limited information associated with every search request made by the user and use that information to, among other things, solve technical problems with the service and to calculate overall usage statistics.

Use of Personal Data Collected

AHP Servicing LLC may use the personal data it collects for internal purposes, namely, for solving technical problems, calculating overall usage statistics, for internal marketing and promotional purposes, product development, content improvement, and to contact you and provide you with the information you have requested. AHP Servicing LLC will not disclose to third parties any individually identifying information, such as names, postal and email addresses, telephone numbers, and other personal information which users voluntarily provide to AHP Servicing LLC, except to the extent necessary to comply with applicable laws or legal processes (e.g., subpoenas), or to otherwise protect the rights or property of AHP Servicing LLC.

Security Measures

AHP Servicing LLC implements security features in an effort to prevent the unauthorized release of or access to personal information. Please note, however, that AHP Servicing LLC cannot guarantee the confidentiality of any communication or material transmitted to or from AHP Servicing LLC via the web site or email. Accordingly, AHP Servicing LLC is not responsible for the security of information transmitted via the Internet. In addition, whenever you select or receive a login and unique password for use of this web site, you are solely and fully responsible for the security of this information, and for all acts and actions taken regarding them. For more private communication, users can contact AHP Servicing LLC by telephone at the main office and direct line telephone numbers provided on the web site.

Opt-Out Right

Users may at any time opt out of having their personal information used by AHP Servicing LLC to send promotional correspondence to the user, by contacting AHP Servicing LLC by telephone at the main office and direct line telephone numbers provided on the web site. If you receive a marketing email from AHP Servicing LLC, you will be provided with an automated way to opt out (unsubscribe) from that particular communication or from all marketing emails sent by AHP Servicing LLC.  Please follow the instructions on the email you receive.

Opt-Out Right from Personalized Ads (Re-Targeted Ads)

– Web browser: You can opt-out of receiving personalized ads (including retargeted ads) served by us or on our behalf by clicking on the blue icon that typically appears in the corner of the ads we serve and following the instructions. Please note that this “opt-out” function is browser-specific and relies on an “opt-out cookie”, thus, if you delete your cookies or upgrade your browser after having opted out, you will need to opt-out again. If you use a Safari browser, please also see directions regarding our cookie-less technology opt-out, below.

– Cross-Device Opt-Out: In some cases, we may link multiple browsers or devices to you. If you opt-out on a browser or device and we have additional devices or browsers linked to you, we will extend your opt-out decision to any other linked browsers and devices. Since we only link users across browsers and devices in some conditions, there could be cases where you are still being tracked in a different browser or device we have not linked, and where we are treating you as a different user.

– Mobile Device Opt-Out: To opt-out of receiving targeted ads that are based on your behavior across different mobile applications follow the below instructions, for iOS and Android devices:

* iOS 7 or Higher: Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting; and

* For Android devices with OS 2.2 or higher and Google Play Services version 4.0 or higher: Open your Google Settings app > Select Ads > Enable “Opt-out of interest-based advertising”

Access & Correction

If you wish to access or update the personal information you submit through our web site or to make any inquiries about the processing of such information, please contact us at the main office and direct line telephone numbers provided on the web site. We provide individuals with access to their personal information where we believe appropriate, including in situations where you are entitled to access and review your personal information under applicable data protection and privacy laws.

Revisions to Privacy Policy

AHP Servicing LLC reserves the right to change this U.S. Online Privacy Policy from time to time. Please check the Privacy Policy frequently and particularly before you submit additional personal information via the web site.

US Consumer Privacy Policy

FACTS WHAT DOES AHP SERVICING LLC
DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you
have with us. This information can include:

  • Social Security number and employment information
  • Income and account balances or checking account information
  • Credit history and employment information

When you are no longer our customer, we continue to share your information as described in this
notice.

How? All financial companies need to share personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does AHP Servicing LLC share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
No We don’t share
For joint marketing with other fi nancial companies No We don’t share
For our affiliates’ everyday business purposes—
information about your transactions and experiences
Yes No
For our affiliates’ everyday business purposes—
information about your creditworthiness
No We don’t share
For nonaffiliates to market to you No We dont’ share
Questions? Call 866-247-8326 or go to www.ahpservicing.com
Who we are
Who is providing this notice? AHP Servicing LLC
What we do
How does AHP Servicing LLC
protect my personal information?
To protect your personal information from unauthorized access
and use, we use security measures that comply with federal law.
These measures include computer safeguards and secured files
and buildings.
For more information please call 866-247-8326 or visit www.ahpservicing.com.
How does AHP Servicing LLC collect my personal information We collect your personal information, for example, when you

  • pay us by check or make a wire transfer;
  • provide employment information or give us your income information;
  • give us your contact information.

We also collect your personal information from other companies.

Why can’t I limit all sharing? Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include a company that utilizes the name American Homeowner Preservation 2015A+, as well as other companies such as Neighborhoods United, LLC.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Non-affiliates with which we may share include mortgage bankers,and insurance agents or companies.

We also collect your personal information from other companies.

Joint marketing A formal agreement between nonaffi liated financial companies that together market financial products or services to you.

  • AHP Servicing LLC doesn’t jointly market.
Other important information
Vermont. AHP Servicing LLC will not share information we collect about Vermont residents with companies outside of our corporate family, except as permitted by law, such as with your consent, with other financial institutions with which we have joint marketing agreements, or as otherwise necessary to service your accounts. We will not share information about your creditworthiness within our corporate family except with your authorization or consent, but we may share information about our transactions or experiences with you within our corporate family without your consent.

California: Under California law, we will not share information we collect about you with companies outside of AHP Servicing LLC and its affiliated entities, unless the law allows. For example, we may share information with your consent, to service your accounts, or to provide rewards or benefits you are entitled to. We will limit sharing among our companies to the extent required by California law.