Full Time
Chicago, IL
Residential Loan Servicing Specialist
Posted on 04/12/2019
Description
AHP Servicing is a young, fast-paced, crowd funded financial services company located in Chicago’s vibrant Financial District. The residential Loan Servicing Specialist is a client facing role. We are seeking a candidate to become a member of our dynamic and growing loan servicing team. You'll be providing compassionate customer care focused on the following servicing areas:
- Respond to research requests, as received
- Responding to borrower inquiries
- Payment processing and collection activity
- Handling loan payoffs and release of mortgages
- Boarding and de-boarding loans
- Escrow loan administration
- Processing insurance loss drafts
- Maintaining accurate loan files
- Process and maintain change-off and recovery transactions
Most importantly, you will be an ambassador for our company's mission to find fast, consensual solutions to problems and provide a great customer experience in the process.
Role Requirements
- Minimum of one year residential loan servicing experience
- Associate's degree or higher
- Intermediate or advanced Excel and Access skills
- Proven customer service experience
- Dynamic, high-performance with demonstrated ability to manage multiple projects