AVP Servicing Transfers

Full Time | Buffalo, NY

Description

The Assistant Vice President of Servicing Transfers is responsible for leadership, oversight and support of all loan on-boarding and de-boarding servicing functions. This position works directly with the staff performing the activities, and mentors and trains team members for success.

Department Oversight-On-board, de-board, Client Relations

  • Communicates with other servicing departments to ensure the accurate and timely conversion and de-conversion of data to and from the servicing system.
  • Continually works with the servicing departments to improve and streamline data conversions.
  • Performs quality control review to ensure standard practices are followed.
  • Creates checklists for critical department activities to ensure standard practices are followed; signs off on each on-board and de-board to the servicing system for reconciliation, accuracy and timeliness.
  • Creates escalation process within the department if data is not received for conversion for team to follow.
  • Ensures clear communication for on-board and de-boards to servicing staff in a timely manner.
  • Works with AHP team to plan, schedule and organize service transfers to ensure coordinated execution of tasks for successful and accurate transfers.
  • Ensures procedures and practices adhered to for all regulatory and compliance requirements to support safety and soundness expectations of the company.
  • Establishes procedures, workflow maps and audit controls to on-board and de-board portfolios timely and accurately.
  • Recommend and implement KPI tracking.

Leadership

  • Participate in strategic planning with leadership team.
  • Establish long term working relationships with investors to support strategic growth goals.

Competencies

  • Strategic Thinking
  • Managing and Coaching Others
  • Adaptability/ Agility
  • Customer Centric
  • Communication and Interpersonal Competency

EDUCATION/EXPERIENCE

  • 5 years of experience in residential servicing company supervising the loan boarding and de-boarding process.
  • Able to manage a high volume of residential mortgage acquisitions with many small transfers occurring on a monthly basis.
  • Strategic mindset to set vision and direction for growth.
  • Demonstrated success leading systems conversions, implementing new processes that are scalable and meet business requirements.
  • Proven leadership capability to drive change and lead others.
  • Strong organization and time management skills.
  • Excellent oral and written communication skills.

AHP Servicing LLC participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.