Description

The Assistant Vice President of Servicing Transfers is responsible for leadership, oversight and support of all loan on-boarding and de-boarding servicing functions. This position works directly with the staff performing the activities, and mentors and trains team members for success.

Department Oversight-On-board, de-board, Client Relations

• Communicates with other servicing departments to ensure the accurate and timely conversion and de-conversion of data to and from the servicing system.
• Continually works with the servicing departments to improve and streamline data conversions.
• Performs quality control review to ensure standard practices are followed.
• Creates checklists for critical department activities to ensure standard practices are followed; signs off on each on-board and de-board to the servicing system for reconciliation, accuracy and timeliness.
• Creates escalation process within the department if data is not received for conversion for team to follow.
• Ensures clear communication for on-board and de-boards to servicing staff in a timely manner.
• Works with AHP team to plan, schedule and organize service transfers to ensure coordinated execution of tasks for successful and accurate transfers.
• Ensures procedures and practices adhered to for all regulatory and compliance requirements to support safety and soundness expectations of the company.
• Establishes procedures, workflow maps and audit controls to on-board and de-board portfolios timely and accurately.
• Recommend and implement KPI tracking.

Leadership

• Participate in strategic planning with leadership team.
• Establish long term working relationships with investors to support strategic growth goals.

Competencies

• Strategic Thinking
• Managing and Coaching Others
• Adaptability/ Agility
• Customer Centric
• Communication and Interpersonal Competency

EDUCATION/EXPERIENCE

• 5 years of experience in residential servicing company supervising the loan boarding and de-boarding process.
• Able to manage a high volume of residential mortgage acquisitions with many small transfers occurring on a monthly basis.
• Strategic mindset to set vision and direction for growth.
• Demonstrated success leading systems conversions, implementing new processes that are scalable and meet business requirements.
• Proven leadership capability to drive change and lead others.
• Strong organization and time management skills.
• Excellent oral and written communication skills.