Description

The Asset Management Supervisor is responsible for assisting customers in all stages of delinquency as well as leading and developing a team of Asset Managers.

• Support department manager in day-to-day activities.
• Lead and develop staff members, manage work assignments and individual case loads and resolve complex issues that arise daily.
• Participate in various committees such as Problem Loans, Servicing Transfers, Legal Liaison Loan Issues and Collections & Loss Mitigation.
• Interact with borrowers in all stages of delinquency that need assistance.
• Develop and implement loss mitigation strategies for borrowers who want to keep their homes including repayment plans, deferments, forebearance agreements and loan modifications.
• Develop and implement loss mitigation strategies for borrowers wishing to relinquish their homes such a short sales and deeds in lieu of foreclosure.
• Manage a designated portfolio of borrowers on a monthly basis.
• Handle inquiries, perform research and resolve issues for internal and external customers.
• Run, review and distribute various reports to ensure that customer accounts are being serviced in an accurate and timely manner.
• Follow-up with borrowers who need assistance with completion of Loss Mitigation questionnaire.
• Assist with the preparation of loan modification documents for borrowers.
• Work with borrowers to complete, sign and return permanent loan modification documents.
• Assist with determination of borrower property values.

Competencies:

• Business acumen
• Computer and Office Suite proficiency
• Technical capability to utilize office equipment
• Collaboration and teamwork
• Customer focused
• Communication and interpersonal competency
• Problem solver
• Organization and time management

Education/Experience

• 5+ years of loss mitigation experience in a residential loan servicing or default loan servicing department or a BS degree and prior office work experience
• Strong oral and written communication skills
• Demonstrated critical thinking skills
• Detail-oriented with superior organizational and time management skills
• Self-starter; takes initiative within role and responsibilities
• Excellent customer service skills
• Intermediate to advanced technology skills including Excel
• Proactive in identifying ways to improve service and support
• Ability to be a team player by working closely with Servicing Manager and loan servicing staff
• Other: Preferred Education/Experience: Associates degree or higher