Supervisor Asset Management

Full Time | Buffalo, NY

Description

The Asset Management Supervisor is responsible for assisting customers in all stages of delinquency as well as leading and developing a team of Asset Managers.

  • Support department manager in day-to-day activities.
  • Lead and develop staff members, manage work assignments and individual case loads and resolve complex issues that arise daily.
  • Participate in various committees such as Problem Loans, Servicing Transfers, Legal Liaison Loan Issues and Collections & Loss Mitigation.
  • Interact with borrowers in all stages of delinquency that need assistance.
  • Develop and implement loss mitigation strategies for borrowers who want to keep their homes including repayment plans, deferments, forebearance agreements and loan modifications.
  • Develop and implement loss mitigation strategies for borrowers wishing to relinquish their homes such a short sales and deeds in lieu of foreclosure.
  • Manage a designated portfolio of borrowers on a monthly basis.
  • Handle inquiries, perform research and resolve issues for internal and external customers.
  • Run, review and distribute various reports to ensure that customer accounts are being serviced in an accurate and timely manner.
  • Follow-up with borrowers who need assistance with completion of Loss Mitigation questionnaire.
  • Assist with the preparation of loan modification documents for borrowers.
  • Work with borrowers to complete, sign and return permanent loan modification documents.
  • Assist with determination of borrower property values.

Competencies:

  • Business acumen
  • Computer and Office Suite proficiency
  • Technical capability to utilize office equipment
  • Collaboration and teamwork
  • Customer focused
  • Communication and interpersonal competency
  • Problem solver
  • Organization and time management

Education/Experience

  • 5+ years of loss mitigation experience in a residential loan servicing or default loan servicing department or a BS degree and prior office work experience
  • Strong oral and written communication skills
  • Demonstrated critical thinking skills
  • Detail-oriented with superior organizational and time management skills
  • Self-starter; takes initiative within role and responsibilities
  • Excellent customer service skills
  • Intermediate to advanced technology skills including Excel
  • Proactive in identifying ways to improve service and support
  • Ability to be a team player by working closely with Servicing Manager and loan servicing staff
  • Other: Preferred Education/Experience: Associates degree or higher

AHP Servicing LLC participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.