+1 866 AHP TEAM

Full Time

Chicago, IL

Escrow Specialist Assistant

Posted on 08/05/2019


AHP Servicing is a young, fast-paced, crowd funded financial services company located in Chicago’s vibrant Financial District. The Escrow Loan Specialist Assistant is a client facing role. We are seeking a candidate to become a member of our dynamic and growing loan servicing team. You'll be providing compassionate customer care focused on the following servicing areas:

  • Support department manager in day to day activities.
  • Interact with borrowers on customer escrow matters for taxes and insurance.
  • Oversee third party vendor for insurance tracking and forced place insurance. Monitor performance and compliance
  • Oversee third party vendor for tax monitoring and complete tax analysis for delinquent taxes to recommend whether to pay / redeem taxes.
  • Complete annual escrow analyses for loan accounts.
  • Run, review, and distribute various reports to ensure timely insurance setup, disbursements, cancellations and correspondence.
  • Run, review, and distribute various reports to ensure property tax payments are made timely and accurately to avoid penalties. Follows-up with vendor for identified issues to ensure remediation.
  • Handles inquiries and performs research for internal and external customers and resolves problems.
  • Maintains an understanding of complex escrow accounts to effectively explain account details.
  • Assists in other servicing department functions including phone calls, loan disbursements, payoff requests, and information requests.

Role Requirements

  • 2+ years escrow administration experience (insurance and taxes) in a residential loan servicing or default loan servicing department
  • 2+ years experience completing escrow analyses
  • Strong oral and written communication skills
  • Demonstrated critical thinking skills
  • Detail-oriented with superior organizational and time management skills
  • Self-starter; takes initiative within role and responsibilities
  • Excellent customer service skills
  • Intermediate to advanced technology skills including Excel
  • Proactive in identifying ways to improve service and support
  • Ability to be a team player by working closely with Servicing Manager and loan servicing staff

Other: Preferred Education/Experience

  • Associate’s degree or higher

AHP Servicing LLC participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.