Bi-Lingual Loss Mitigation Specialist

Full Time | Buffalo, NY or Chicago, IL

Description

The Loss Mitigation Specialist is the point of contact for early-stage delinquent accounts for collection activities. This level of Loss Mitigation Specialist is responsible for assisting customers that are 0 to 90 days past due with loss mitigation solutions. The resolution provided may include collections of the past due amount to return to a current payment status and short-term repayment plans.

JOB RESPONSIBILITIES

  • Interact with borrowers that are 0 to 90 days delinquent that need assistance.
  • Evaluates and helps to determine the borrower’s ability to pay the past due payments and collects financial information in a professional manner, with an emphasis on first call resolution.
  • Counsel borrowers on options to meet their payment obligations, explain terms and arrange short term repayment plans based on department procedure.
  • May need to educate on long term delinquency strategies for borrowers who want to keep their homes including forbearance plans, repayment plans, deferments, and loan modifications.
  • Assist with the preparation of loss mitigation documentation requests for borrowers.
  • Work with borrowers to complete, sign and return loss mitigation applications.
  • Assists in other Loss Mitigation Department functions including requesting payoff quotes and information requests such as searching for missing loan documents and completing QWR/Complaint document research requests.
  • Maintain and document mortgage collection systems and databases, with all activities and communications.
  • Demonstrate accurate knowledge and strict adherence of federal regulations and collection laws (FDCPA).
  • Follow all company policy and procedures.
  • Successfully complete annual regulatory compliance training.
  • Additional duties as assigned.

Competencies

  • Knowledge of loan servicing software/systems
  • Computer and Office Suite proficiency
  • Technical capability to utilize office equipment
  • Collaboration and teamwork
  • Customer focused
  • Communication and interpersonal competency
  • Problem solver
  • Organization and time management

Education/Experience

  • 1 + years of loss mitigation experience in a residential loan servicing or default loan servicing department
  • Communication skills with demonstrated ability to interact in a positive and professional manner
  • Demonstrated critical thinking skills
  • Detail-oriented with superior organizational and time management skills
  • Self-starter; takes initiative within role and responsibilities
  • Excellent customer service skills
  • Beginning to Intermediate technology skills including Excel
  • Proactive in identifying ways to improve service and support
  • Ability to be a team player by working closely with Servicing Manager and loan servicing staff
  • Other: Preferred Education/Experience: Associates degree or higher
  • Fluent Spanish

AHP Servicing LLC participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.