+1 866 AHP TEAM

Full Time

Chicago, IL

Residential Loan Servicing Specialist

Posted on 04/12/2019

Description

AHP Servicing is a young, fast-paced, crowd funded financial services company located in Chicago’s vibrant Financial District. The residential Loan Servicing Specialist is a client facing role. We are seeking a candidate to become a member of our dynamic and growing loan servicing team. You'll be providing compassionate customer care focused on the following servicing areas:

  • Respond to research requests, as received
  • Responding to borrower inquiries
  • Payment processing and collection activity
  • Handling loan payoffs and release of mortgages
  • Boarding and de-boarding loans
  • Escrow loan administration
  • Processing insurance loss drafts
  • Maintaining accurate loan files
  • Process and maintain change-off and recovery transactions

Most importantly, you will be an ambassador for our company's mission to find fast, consensual solutions to problems and provide a great customer experience in the process.

Role Requirements

  • Minimum of one year residential loan servicing experience
  • Associate's degree or higher
  • Intermediate or advanced Excel and Access skills
  • Proven customer service experience
  • Dynamic, high-performance with demonstrated ability to manage multiple projects

AHP Servicing LLC participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.